For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Every return and refund policy that we generate is unique and built around the information you provide for the best results. A return and refund policy outlines how, when, and under what conditions your customers can return purchased goods and services. Returns (refunds and exchanges) If you are unhappy with your item, please let us know. Please see below for more information on our return policy. Related Tags. Advise your customers to contact you before returning any products. The important thing is that your policies are justifiable, fair, and easily accessible to your customers. All sales final policies are typically applied to clearance sale items. Click Add to My Drive If you don’t have a Google account, follow these steps: 1. If your business operates above board, the FTC has no need to determine how you handle returns. We hope you are happy with your purchase. Click Download as… → 3. This template is free to download and use. Pin. However, there will inevitably be times when a customer wishes to return a product. Now that you've seen some great return policies, here are a few templates to get you started with your own return policy. Checking out how other companies approach return policies can give you extra guidance on creating your own. Sample refund policy templates. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. Coming up with a comprehensive policy can be challenging. You can add, change or edit the contents of your template the way you want and render a unique return policy against your competitors! Items to address. Hosting a return and refund policy on an online platform allows for this kind of customization and consumer feedback. But this template should help you design your own. How to roll out your policy. You can also implement an all sales are final policy if certain items aren’t eligible for refunds, such as discounted, customized, or single-use items. Generic refund template. We hope we’ve helped you on your path to making your website or app legally compliant. It may be in your best interest to implement a no refund policy instead. August 22, 2019 | By Termly Legal Team | Reviewed By Masha Komnenic CIPP/E, CIPM, CIPT, FIP, Home Resources Templates Return Policy Template. Furthermore, they detail exceptions and special cases to the rule directly below it. Return Policy Template Examples for Small eCommerce Businesses. Only you, the owner, can accurately describe your business and services and how you operate them. *At this time, our return policy has been updated to allow customers to cancel all … We offer a full money-back guarantee for all online purchases. Password. Free Return & Refund Policy Generator. A shipping policy template to help you create your own. Final Sale and Special Order items may not be returned. Obtain consent & manage cookie preferences, Scan your website for GDPR and CCPA compliance, Informational articles on privacy law compliance & best practices, [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only], [please email customer service at ________ [email address] to obtain a Return Merchandise Authorization (RMA) number. Create your own Policies for Free. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address: [Please note, you will be responsible for all return shipping charges. We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. TermsFeed is a provider of trusted legal agreements for a number of business scenarios. Don’t forget to notify your customers if you make changes to your policy. Ensuring your customers are well-informed of and can easily navigate your ecommerce returns policy may be the key to keeping those visitors coming back to your site. Remove Template.net Branding. Free Return to Work Policy Templates (Australia) Show your commitment to your employee’s health, safety and recovery following an incident. If you have time, a share would mean a lot to us — don’t forget to @Termly_io and use the hashtag #Termly! particular offending provision in our Returns Policy will be deemed inapplicable. Disclaimer: Termly Inc is not a lawyer or a law firm and does not engage in the practice of law or provide legal advice or legal representation. [We will notify you by email when your return has been processed. All returns must be postmarked within ___ days of the purchase date. As you’re building an online store, it’s a great idea to look at return policy examples from real businesses. Return & Refund Policy . Several excellent online resources can help you create a policy that works for you. Thank you for your purchase. The template includes information for your customers to read and get informed of return requirements that your store allows for purchased items! 36 Document(s) Registration Form. A Refund Policy is a document created by the operator of a website or mobile application which clearly delineates that operator's rules and conditions on offering refunds on purchased items. Basically, it is a set of policies that you can modify anytime to make it suitable for your store. Menu Template. Only you, the owner, can accurately describe your business and services and how you operate them. It may test your personal writing skills, but a stand-out return and refund policy can not only help … [We will notify you by email when your return has been processed. After receiving a RMA number,], [and include your proof of purchase/and the return form provided/and other], [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] Instead, cut, adapt, expand, or rearrange the following sections to suit your business’s unique needs. Thanks for downloading our free template! All information, software, services, and comments provided on the site are for informational and self-help purposes only and are not intended to be a substitute for professional legal advice. The FTC only inserts itself into return and refund disputes if there’s an indication of corruption or illicit business practices at hand. ], After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. No two return policies should look the same. File Type: pdf . Increase customer satisfaction — Customers expect clear refund and return policies. If for any reason you're not happy with your purchase, please tell us immediately. Click File → 2. Good luck with your business! No more generic templates. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. They offer both a template and policy generator, allowing you to create a custom policy using their template. Creating a return policy template – conclusion. You can download the generated policy in HTML and Text formats. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Customizable Don’t sacrifice your store’s brand — our suite of customization options allows you to match the look and feel of your refund policy to your business. Our Retail Customer Return Policy Template in PDF format is one of the best formatting templates that you can use for your retail inventory. eBay is constantly moving towards structured data, meaning they present listings in a more organized manner in order to eliminate some of the chaos and inconsistency you often see in listings due to the freedom eBay provides by allowing html. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. No cash refund policy — states that no monetary refunds will be given, though alternative refunds may be offered, such as store credit or exchanges. Return & Refund Policy of MyWebsite.com. Mitigate the potential for claims of dissatisfaction, false advertising, or an unclear store refund policy by clearly presenting your shop’s return policy. Every shipping policy is different and there is no one-size-fits-all approach. Size: 134.72 KB . Outline if users have the option to return items via mail, who is responsible for shipping costs, whether you have specific shipping guidelines, and what shipping address customers should use. Having a Return Policy is a simple-but-effective way to protect your products and customers. Just replace the bolded text with your own policy and use the lists as a guide to ensure you don’t forget to include any important information: We want to make sure you’re completely happy with your purchase. Generate a Return & Refund Policy to be transparent with your customers and win their trust when they purchase from you. It is advised to come up with a refund amount based on the priority parameters that matter the most in the relevant industry. With the marketplace shifting toward online shopping, consumers need to know if and how they can be refunded for a product or service purchased entirely over the internet. Elaborate on this further by detailing how customers have to return an item, what items your returns policy does or does not apply to, and what condition an item must be returned in. This is especially important for ecommerce returns, since you need to factor in mailing and shipping, as well as the online transfer of funds. Return and refund policy should typically address the following few points: 1. Alternatively, you can click the button beneath it to download the policy in Microsoft Word and PDF file formats. We offer a full money-back guarantee for all online purchases. eCommerce Retail Return Policy Template. If you have more specific requirements for returns, such as only accepting damaged products or requiring merchant authorization, you’ll want to state those clearly throughout the policy. Avoid using any legalese that can confuse customers about the extent of your return policy. Many businesses choose to include their warranty policy directly in their ecommerce terms and conditions. You have 30 (change this) calendar days to return an item from the date you received it. If you need a quick and comprehensive policy, build one for free with our return policy generator. There is no one-size-fits-all return policy, but here is a general ecommerce return policy template to get you started. File Type: pdf . Their shipping and returns policy clearly states the boundaries surrounding a valid refund request: All exchanges must meet the following requirements: Not all businesses can afford to loosen the reins on returns, refunds, and exchanges. Refund & Return Policy Template: Discover how to create your shipping and returns policy, including: General guidelines. If there’s anything we can do to improve your experience, please contact us at . Also, our Return/Refund Policy Generator can create this policy for your store instantly. If you collect any information from customers (such as email addresses and credit card numbers), customize our sample privacy policy template to avoid legal repercussions. As a business owner, you want all of your customers to be delighted with their purchases. As mentioned earlier, refunds can include replacement goods or goods of similar value. The easier it is for people to understand it, the easier it will be for you to avoid any problem with it. Pages: 1 Page(s) Return Policy Sample. Pages: 1 Page(s) Sample Template for Return Policy. With that in mind, let’s look at 9 tips to help you write a compelling return policy. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. Please note, Kylie Cosmetics by Kylie Jenner reserves the right to refuse all returns. Everything in brackets can be updated to fit your brand’s store. Many businesses offer an explicitly-named return and exchange policy. How to edit this template for your business: 1. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. A privacy policy template is a document which contains information about the personal data you collect from the visitors of your website such as how you collect the data, how you use the data and other relevant information about your privacy policies. Build authority and brand. 65 Document(s) Memo Template . All sales are final policy — states that once customers make a purchase, they will not be able to return that item for a replacement or refund. Conversions; Join 50,000+ sellers that receive the latest straight to their inbox. Creating a return policy is one of the most powerful ways to provide your customer with a safe and better buying experience. 9 Things to consider when choosing a funding option . Many businesses incorporate their return and refund policies into their brand identity. Now that you've seen some great return policies, here are a few templates to get you started with your own return policy. A clear and easy to read Return & Refund Policy for your ecommerce store has been shown to increase store sales. Keep everything transparent. Return Policy. If you don’t allow returns, you should still make this clear to your customers by offering a no return policy. Store return policies largely take the same considerations, whether that store is located on a street or on the web. Download free printable Return Policy Template samples in PDF, Word and Excel formats 92% of consumers surveyed said that they will buy again if product return process is easy. For small businesses, refunds and returns are especially important to master, as SMBs rely heavily on a loyal customer base. Our templates list of Return and Refund Policies will show the current 2020 best practices that you need to know when it comes to these kind of policies for your ecommerce store. ... We put together a simple shipping policy template to help you get started. Usually, it’s because they’ve ordered the wrong size or just don’t want the items anymore. Free Return & Refund Generator: Generate a Free Return & Refund for your store in one single minute. Expand the box below to view the standard return policy template in its entirety, which you can then copy and paste onto your own site for FREE! These things happen. You’ll want to make sure you’ve nailed down your shipping and return protocols before you start selling—since 66 percent of shoppers look at a retailer’s return policy before purchasing—so referencing other examples is a helpful way to get started. The Return Policy Template for E-commerce Businesses. A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. If you are not entirely satisfied wi t h your purchase, we' re here t o hel p. Returns You have 30 (change this) ca l endar days t o ret urn an i t em f rom t he dat e you recei ved i t . Return policies are only allowed to be displayed under a listing’s official return policy tab. Download our refund and return policy template below, and read our writing guide with examples to learn how to best create your own. This return policy template is sure to get you started, but don't forget about making it your own. These laws dictate the bare minimum of a refund and return policy that you have to abide by. Merchandise must have all tags, accessories, and original paperwork. Exchange policies are simply a specific form of refund policy. Once we receive the returned item My Website will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).. ], [Sale items are FINAL SALE and cannot be returned. October 18, 2019 . Everything in brackets can be updated to fit your brand’s store. File Type: pdf . These sample policies should not be taken as legal advice. Return policy templates. In some industries such as hospitality, the number of days before cancellation is also taken into account. Return Policy Template. If you run an ecommerce store, or you sell goods and services to customers, you need to draft a Refund Policy and publish it on your website either as a standalone document or as part of your Terms and Conditions agreement . If for any reason you're not happy with your purchase, please tell us immediately. How to remain competitive as a small business. In a Refund Policy, the vendor explains when purchasers may be entitled to a refund, repair or replacement, when they may not, and what they can do to request one.. How to use this document. ], Standard Return & Refund Policy Template (Word). A return policy template will tell you how exactly you need to use your language for a no return policy. Input your details into the refund policy generator below and we'll email you a free, custom policy for your company. It may test your personal writing skills, but a stand-out return and refund policy can not only help you sell more but make your brand name more memorable. Creating a return policy is one of the most powerful ways to provide your customer with a safe and better buying experience. Our return policy generator tailors each policy specifically to your platform, no matter the size, type, or location of the business you operate. Return and Refund Policy Template free download and preview, download free printable template samples in PDF, Word and Excel formats Return policy template. Shipping Policy Template: Why Your Ecommerce Business Needs One. However, if you’re still stumped about where to begin, Shopify put together a return policy template that you can borrow to help you get started. Just replace the bolded text with your own policy and use the lists as a guide to ensure you don’t forget to include any important information: If you’re looking to return or exchange your order for whatever reason, we're here to help! Use our disclaimer template and terms of service template / terms of use template to create both of these documents. Their policy clearly and concisely notes what products are subject to a restocking fee, and exactly how much that restocking fee will cost a customer. This short template should provide you with the perfect starting point for a return and refund policy to display on your eCommerce store. The templates that you see here can be used to create a structured policy. TheraSpecs is an online eyewear vendor that makes tinted sunglasses designed to relieve the effects of migraines. Return Policy. Which is why we've created this free, easy-to-use template that lets you instantly generate a custom return policy for your store! A good sample return policy for small business comes from Polkadots and Moonbeams in Los Angeles. If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Get Your Free Shipping Policy Now. If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. 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